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Purpose

As Technology Trainer for the Appleby group, you will work closely with our Initiatives and IT team to design, deliver and evaluate training programmes for new systems and/or system upgrades, document

production and management, as well as system induction programmes for new colleagues. In addition, the Technology Trainer will support on administration and development of the Learning Management System and shall administer all global learning and development platforms and solutions.

Principal Duties and Responsibilities

Design, deliver and evaluate training programmes for new systems and/or system upgrades

• Work closely with IT colleagues during system implementation projects in order to support user acceptance testing and develop own knowledge of new systems and/or system upgrades.
• Design and deliver colleague training using the most appropriate delivery method for the audience and content. Delivery methods may include eLearning, virtual/online training, webinars, classroom-based sessions, floor walking, deskside support, 1:1 training or the use of external suppliers when necessary.
• Maintain records of learner development and devise modes of assessment to evaluate the effectiveness of training.

Design, deliver and evaluate system induction programmes for new colleagues

• Work closely with function leaders to design induction programmes for new joiners which cover all role-appropriate systems. Conduct regular re-evaluations to ensure that system inductions continue to give new colleagues the best possible welcome to Appleby.
• Design and deliver interactive system induction sessions on all core systems, ensuring that new colleagues are able to demonstrate skills and knowledge gained. Deliver refresher training if and when required.
• Act as a key contact for new colleagues in their first weeks at Appleby, role modelling Appleby values and providing support on systems, tools and applications.
• Maintain records of learner development and devise modes of assessment to evaluate the effectiveness of training.
• Create and own the facilitator guides and training materials and ensure that they are regularly reviewed and updated to ensure consistency.

Design, deliver and evaluate training programmes for document production and management

• Work closely with internal document production experts to develop a full understanding of Appleby’s Microsoft Word document templates, document branding and approach to house styles, plus document management and deletion protocols.
• Work closely with internal document production experts to design interactive training sessions covering correct use of our Word-based house styling software and the correct procedure for producing, saving and archiving documents.
• Deliver document production and management training as part of induction for relevant colleagues and as a regular refresher training programme for all legal support teams, ensuring that colleagues are able to demonstrate skills and knowledge gained.

Lead on administration and development of the Learning Management System

• Promote use of the Learning Management System for colleague development and manage access requirements, including providing access for new joiners, saving training records and then removing access for leavers.
• Liaise with external providers of eLearning sessions to test and then publish eLearning for colleague development.
• Work towards qualification in the use of Articulate 360 eLearning software or similar in order to create interactive eLearning sessions covering use of core systems as required by the business.

Manage and develop all global learning and development platforms and solutions

• Promote use of LinkedIn Learning and MBL Legal Webinars plus any additional online learning platforms to which Appleby subscribes, in order to maximise usage across the group.
• Manage access requirements for those platforms, including providing licences for new joiners and removing access from leavers.

Summary and Overview

• Senior Associate, Finance Operations Project
• Isle of Man/Jersey
• 6 Month Fixed Term Contract
• Full Time
• Competitive Salary

You'll support with the successful delivery of a range of Finance Operations and Financial Control improvement initiatives.

You will be responsible for ensuring that performance improvement initiatives are delivered on time, and to the required quality and governance standards, while also ensuring that key stakeholders are appropriately engaged and informed throughout the delivery lifecycle.

Your New Role

This list of duties is not exhaustive and may change from time to time according to business needs:

• Support with the delivery of multiple finance initiatives to ensure all goals are reached and key stakeholders are regularly updated on progress
• Refresh, maintain and develop policies, processes, and methodologies for initiatives to be delivered
• Maintain organisation standards of satisfaction, quality, and performance

Responsibilities

• Work closely with initiative stakeholder partners and cross-functional teams to develop the scope of initiatives and agree timings on the delivery of these initiatives
• Identify risks and issues related to the program and manage them proactively, developing contingency plans to mitigate potential impacts
• Develop strong relationships with team members, vendors, and partners
• Manage resources and ensure timely delivery of programme
• Coordinate activities for the parties involved in the programme
• Produce programme reports for managers and senior stakeholders
• Raise issues that may affect delivery with management and stakeholders
• Ensure post implementation reviews take place and lessons learnt carried forward into future projects

PLEASE NOTE

This role is not open to relocation.  Only candidates who have residency and right to work in the Isle of Man can be considered.

To provide strong execution and operational drive to implement Non-Financial Risk (NFR) management processes and systems as a key enabler to achieving the business objectives of the organisation across the Business and Commercial (BCC) business units and/or Consumer High Nett Worth (CHNW) business units.

Key Outputs:

• Implement the application of Payment Card Industry Data and Security Standards
• Maintain relevance of the NFR framework by evaluating the effectiveness thereof and recommending amendments in line with emerging risks and threats
• Provide guidance and support to business stakeholders by training on and embedding risk policies
• Provide guidance to business in regards with Information risk by identifying key information assets, risk events, causes and assist with the risk treatment
• Report critical, material third-party engagements, challenges, or trends to the TPRM team as well as relevant risk governance forums such as Risk Control Committees (RCC)

The Salesforce Technical Lead is responsible for driving the delivery of solutions that align with business needs. This includes scoping, planning, designing, and executing end-to-end Salesforce solutions within defined standards and timelines. The role involves interpreting business requirements, defining technical tasks, developing high-quality software, conducting comprehensive testing, and resolving technical issues. Additionally, the Technical Lead will manage and mentor Software and Quality Engineers across delivery teams, fostering the development of engineering capabilities

Key Outputs

• Lead the end-to-end delivery of Salesforce projects, from scoping and design to implementation and testing, ensuring timely and quality delivery.
• Ensure Salesforce solutions are aligned with business needs and technical best practices.
• Lead, guide and mentor a team of developers and provide technical direction and guidance.
• Foster a collaborative and innovative team environment, promoting knowledge sharing and continuous improvement.
• Oversee the design and architecture of Salesforce solutions, ensuring alignment with business needs and technical best practices.
• Ensure platform stability by identifying and managing risks, implementing preventive measures, and monitoring system performance to maintain reliable and secure solutions.

PLEASE NOTE:

This role is not open to relocation.  Only candidates who have residency and right to work in the Isle of Man can be considered.

To monitor and review all new personal account applications from the various distribution channels within Standard Bank Offshore (SB0), providing assistance with training/support/checking of new starters applications and sign off of 'Standard & Medium Risk' rated accounts ensuring that these are in line with regulatory, internal and group requirements, contributing to a positive overall client experience.

Key Outputs

• Conduct on boarding reviews of all new personal account applications from the various distribution channels within Standard Bank Offshore (SBO)
• Review files and information on potential new clients of all risk ratings, identifying deficiencies and following up on all queries to resolution and ensure that new business reviews are conducted
• Validate source of funds in line with Compliance guidelines
• Prepare account opening packs for Compliance/Director approval/sign off and perform sense check on Tax classification
• Review, challenge and amend Quality Assurance Static Data findings

To provide business partnering advisory services and support to business stakeholders by understanding stakeholder requirements & analysing the appropriate toolkits available to address them. To support the overall people experience within the allocated portfolio/s; analysing & integrating data to resolve problems; escalating complex inquiries to appropriate parties. To act as people champion, facilitating/coordinating all P&C activities & projects to support a transforming organisation.

Key Outputs:

• Address technological concerns of internal stakeholders related to P&C systems used
• Adhere to and advise on the P&C risk and governance framework to ensure that risks are appropriately mitigated
• Adhere to Organisational Management and Organisational Design policies and procedures
• Advise business stakeholders in designated area/s on application of P&C policies and procedures
• Analyse workforce data and formulate recommendations, as requested, to support the formulation of integrated solutions to meet the needs of the portfolio/s

This role leads overall strategic and tactical guidance for driving various processes, framework, learning, and best practices for overall platform enablement efforts. Develops partnerships across all business units and countries and works closely with leadership teams and other partners to ensure alignment on common practices to drive capability build of NBA and campaigns.

Key Outputs:

• Accountable to articulate and implement a plan and communication to operationalise the strategy in response to shifts in the markets and client expectations
• Builds and maintain strong working relationships with key stakeholders and colleagues
• Supports the bankers and leadership team in executing effective management disciplines and establishing a sales coaching program
• Leads the creation and deployment of appropriate training, content/sales messaging, processes, practices, and tools to support the frontline
• Supports with the on-going creation of new personalisation use cases for NBA and campaigns
• Additional Information

PLEASE NOTE:

This role is not open to relocation.  Only candidates who have residency and right to work in the Isle of Man can be considered.

This role is a 14-month Fixed Term Contract

To oversee, manage and continuously improve the account processing function in accordance with risk controls and service requirements ensuring world class client experience and efficient operations.

Key Outputs:

• Comprehensive knowledge of banking transaction processes
• Practical knowledge of how to input, access and utilize information to analyze forecast trends
• Knowledge of corporate banking and the interface between frontline service, sales, and support functions
• An extensive knowledge and understanding of the various systems used within the wider Processing and operations
• Working knowledge of capacity management principles and processes

PLEASE NOTE:

This role is a Fixed Term Contract

This role is not open to relocation.  Only candidates who have residency and right to work in the Isle Of Man can be considered.

To ensure that the International Wealth and Investment business units operate within all regulations through stringent monitoring and control processes thereby delivering a robust first line of defence. To manage and control risk exposure arising within Banking principally from Operational and Anti-Money Laundering risks in line with procedures and processes that exist to minimise the risk to the bank.

Key Outputs:

• Act as the first point of escalation for more complex matters
• Complete the Risk and Control Self-Assessment for Corporate and Business Banking and International Wealth and Investments (IWI) processes
• Deliver timely advise to the team on compliance and regulatory issues
• Facilitate a monthly meeting with Operational Risk and IPB and Business BCU representatives
• Facilitate and oversee Jersey Front Office operational assurance test plans

PLEASE NOTE:

This role is not open to relocation.  Only candidates who have residency and right to work in the Isle of Man can be considered.

To ensure that the International Wealth and Investment business units operate within all regulations through stringent monitoring and control processes thereby delivering a robust first line of defence. To manage and control risk exposure arising within Banking principally from Operational and Anti-Money Laundering risks in line with procedures and processes that exist to minimise the risk to the bank.

Key Outputs:

• Act as the first point of escalation for more complex matters
• Complete the Risk and Control Self-Assessment for Corporate and Business Banking and International Wealth and Investments (IWI) processes
• Deliver timely advise to the team on compliance and regulatory issues
• Facilitate a monthly meeting with Operational Risk and IPB and Business BCU representatives to discuss the operational risk environment
• Identify areas for improvement through analysis of incidents, breaches, complaints, client survey feedback

PLEASE NOTE:

This role is not open to relocation.  Only candidates who have residency and right to work in the Isle of Man can be considered.

To define and maintain the Anti-Money Laundering and Combatting Financing of Terror (AML / CFT) Quality Assurance framework covering all Money Laundering and Financing of Terror Surveillance processes, services and products and to conduct end-to-end QA reviews across MLS accordingly, therefore mitigating the potential for operational losses, fines, penalties or reputational damage to the organisation.

Key Outputs:

• Capture findings and conclusions in the required reporting format and systems and prepare and submit outcomes
• Collaborate with the Financial Intelligence Centre, as and when required
• Conduct in-depth analysis to ensure that the organisations' products and services adhere to all relevant legislation and regulations
• Contribute to the periodic and ad-hoc system, process or data related reviews
• Define and maintain the AML / CFT Quality Assurance framework

Responsibilities:

• Support the delivery of the Lending module on the new cloud version of SAP
• Manage and deliver small to medium features through Request for Change (RFCs)
• Clarify business requirements and document associated user stories and acceptance criteria
• Collaborate with business stakeholders, cross-functional teams, and product owners
• Contribute to the accurate and effective end-to-end delivery of expectations
• Assume the role of scrum master within the Feature team when required
• Support both change and run activities within the SAP&Core IT portfolio
• Focus on core banking platform SAP and transactional and payments technologies
• Work closely with Lending and Credit Risk stakeholders and SMEs to solicit their requirements in delivering the Lending solution on the Cloud For Banking platform.
• Be responsible for managing delivery of features and stories of the Lending solution
• Proactively identify Issues, risks and mitigate where required
• Manage the Program Increment planning with stakeholders and delivery teams
• Engage the 3rd party with any identified technical issues that will impact business processes.
• Implement change in line with the Agile framework
• Liaise with SAP&Core Lead with regards to Sprint tracking and providing regular updates to the Sponsor and Product Owner
• Compile the test plan and test scenarios for the business
• Document the small to medium features where assigned, should there be capacity

PLEASE NOTE:

This role is not open to relocation. Only candidates who have residency and right to work in the Isle of Man can be considered.

As part of the Country Brand and Marketing team, grow and contribute to the bank/ BU reputation, brand, and image, through Public Relations activities. By building media/PR relationships and leveraging PR/media knowledge and experience, drive positive and proactive media/ brand and reputation outcomes for the bank / BU. Develop and implement all internal communication plans in line with BU strategy and overall employee value proposition.

Key Outputs :

• Develop compelling Public Relations (PR) and communication plans to drive positive media coverage
• Partner with internal stakeholders to develop PR opportunities that will build brand and reputation in country
• Craft press releases that convey the appropriate strategic messaging and prepare media kits
• Take ownership of responses to media inquiries and requests in a timely and accurate manner
• Ensure adherence to all policy and procedure which informs and governs Public Relations and relations with outside stakeholders

Overview

OV is an innovative Mobile Network Operator specializing in IoT and travel eSIM services, dedicated to providing seamless connectivity solutions for millions of active SIMs worldwide. With network primarily built in-house, we empower our Partners to deliver reliable and innovative solutions across a range of industries worldwide.

We are seeking a skilled Automation Developer to lead the design and implementation of automation solutions across OV’s operational processes. In this pivotal role, you will be responsible for identifying, developing, and deploying automation tools that streamline workflows, improve customer interactions, and reduce operational bottlenecks. The ideal candidate will have strong experience in process automation, RPA (Robotic Process Automation), and AI-driven workflow optimization.

What You’ll Be Doing

Process Automation & Optimization:

• Analyse and document manual workflows to identify automation opportunities.
• Design, develop, and deploy automation solutions using RPA, AI, and workflow automation tools.
• Integrate automation solutions with our OV ONE platform and other internal platforms to enhance self-service capabilities.

Customer Self-Service Enhancements:

• Implement automation-driven customer support solutions, including chatbots and AI-driven ticket routing.
• Identify common ticket themes and design, develop and deploy automation solutions to reduce operational team workloads and improve customer satisfaction.

Collaboration & Stakeholder Engagement:

• Work closely with cross-functional teams (Sales, Operations and Technology) to ensure automation aligns with business needs.
• Provide training and support to internal teams on automation tools and best practices.

Scalability & Optimization:

• Continuously monitor, refine, and optimize automation processes to maximize efficiency.
• Scale automation efforts across OV’s business operations, reducing reliance on manual workflows.

Metrics & Reporting:

• Establish KPIs to measure automation effectiveness, efficiency improvements, and cost savings.
• Generate regular reports showcasing automation impact and areas for further enhancement.

We have a fantastic opportunity for developer who has a true passion for software, innovation, and telecommunications. Working within the team, you will take ownership of creating, maintaining, evolving, and optimising the software that underpins millions of IoT devices globally.

OV is in a unique and innovative position within the IoT industry, and we build in-house almost all aspects of our underlying software and technology stack, from the base protocol stacks to the billing platforms that operate the OV service.

You will have significant industry experience as a full-stack developer, likely utilising technologies such as C#, Typescript, .Net, SQL and React. With this experience you will be taking ownership of key projects, mentoring colleagues within the OV technology teams and developing the future platforms and services of OV.

We have an opportunity for a Risk & Compliance Transformation Consultant  to join our team based in the Isle of Man on an initial limited term assignment (6-12 months)

Who we are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services, to both business and private clients worldwide.

All our people are expected to consistently demonstrate our 6Cs, Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

Job Purpose

The Risk and Compliance Transformation Consultant will lead and manage the transformation of Nedbank Private Wealth’s Risk and Compliance function. This interim role will provide senior-level oversight while also implementing strategic changes to enhance the effectiveness, resilience, and efficiency of the function.

The Consultant will oversee all traditional Risk and Compliance duties, ensuring that the business operates within legal and regulatory frameworks, while advising on best practices, governance, and compliance programs globally. The role will also provide leadership in managing business-critical compliance matters, including global regulatory changes, financial crime prevention, and operational resilience.

This position requires an experienced, solutions-focused leader with a deep understanding of financial services risk and compliance, particularly in multi-jurisdictional environments. The ideal candidate will bring a passion for continuous improvement and innovation, driving the transformation of risk management and compliance practices at Nedbank Private Wealth.

The role-holder will demonstrate the behaviours we value, which are the 6Cs of Collaboration, Curiosity, Courage, Client Impact, Can-Do Attitude, and Completeness.

This is a unique opportunity for a leader who thrives in a dynamic, regulatory environment and is keen on driving impactful change while safeguarding the organisation’s operations and client trust.

Responsibilities & Duties

Transformation Leadership:

• Lead the transformation of the Risk and Compliance function, ensuring alignment with strategic business goals, regulatory changes, and industry best practices.
• Develop and implement innovative solutions for enhancing risk management processes, compliance frameworks, and regulatory oversight.
• Advise senior leadership on regulatory, compliance, and risk transformation strategies, ensuring ongoing adaptation to emerging regulatory trends and financial crime risks.

Compliance Oversight:

• Provide interim senior-level oversight of compliance operations, ensuring all regulatory and compliance obligations are met across global jurisdictions.
• Oversee the development and maintenance of policies, frameworks, and controls that align with regulatory requirements and organisational strategy.
• Serve as the primary point of contact for senior management and stakeholders regarding compliance and risk issues, ensuring alignment with business objectives and regulatory standards.

Regulatory & Risk Advice:

• Provide expert advice on regulatory changes, financial crime prevention (AML, KYC, CFT), data security, financial crime, and other compliance matters across the organisation.
• Collaborate with internal teams to implement and monitor global compliance programs, ensuring adherence to legal and regulatory standards.
• Support the business in managing regulatory relationships, including engagement with regulators and industry bodies.

Compliance Governance and Reporting:

• Oversee the design and implementation of governance structures that ensure compliance with regulatory frameworks across all jurisdictions.
• Lead reporting efforts related to compliance, financial crime, and risk management, including reporting to board and risk committees.
• Ensure robust monitoring, auditing, and testing of risk management and compliance systems, including risk incident investigations and remediation actions.

Training and Awareness:

• Develop and implement training programs to raise awareness of compliance, risk, and governance matters across all levels of the organisation.
• Conduct training for senior management and key stakeholders, ensuring that they are informed about compliance risks, regulatory changes, and best practices in risk management.

Continuous Improvement and Innovation:

• Drive continuous improvement initiatives to streamline risk management and compliance processes, integrating new technologies, and data-driven solutions where applicable.
• Recommend and lead the implementation of new tools, systems, and technologies to enhance the overall efficiency and effectiveness of the Risk and Compliance function.
• Foster a culture of compliance excellence and operational resilience across the business.

We have an opportunity for a Test Analyst to join our Isle of Man Team in a limited term capacity (6-12 Months). ​

Who we are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey and a representative office in the UAE. The company provides a full international wealth management offering through its wealth planning, investment management, and banking services, to both business and private clients worldwide.

All our people are expected to consistently demonstrate our 6Cs, Collaboration, Curiosity, Courage, Client Impact, Can Do Attitude and Completeness.

Job Purpose

The Test Analyst will perform software testing for projects across the business.  With input from the Test Manager, they will co-ordinate software testing for projects (Agile & Waterfall) that provide exceptional value to the business, in a timely and efficient manner.

Responsibilities & Duties

• System testing for all NPW projects
• Responsible for creating test case, execute tests, build implement, maintain a use new test framework and extend existing framework, enabling end to end testing on IT projects.
• Manage the testing across areas of NPWI
• Providing confidence that software solutions delivered are appropriate to the business needs by adhering to software best practice methods.
• Promoting quality throughout the development lifecycle.
• Providing a point of expertise in Software Testing to internal and external stakeholders.
• Participate and support agile sprints
• Gather and analyse business requirements
• Focus on regular, timely delivery of value
• Prepare and distribute test progress reports with support from Test Manager
• Maintain clear and accurate documentation
• Identify and define opportunities for improvements.
• Document test plan and test estimation in conjunction with the Test Manager
• Support the Technical Squad Leaders and Project managers in testing priorities
• Support Business Analysts, Project Managers and Software developers on user stories/feature definition, sprint planning and issue resolution
• Adhere to test governance and controls

Summary and Overview

• EDMS Engineer
• Jersey, Guernsey, Isle of Man, or UK Homebased
• Permanent
• Full Time
• Competitive Salary & Benefits

You'll be part of our Global Technology team and your main focus will be giving support and administrating the Group DMS (and related systems) and the groups unstructured data.

Your New Role

This list of duties is not exhaustive and may change from time to time according to business needs:

Provide EDMS systems support:

• The first point of contact for all EDMS systems issues
• Manage, escalate and resolve problems with partners & IT
• Monthly tracking & reporting on outstanding tickets, upcoming system upgrades, projects, etc.
• Adherence to systems controls and audit

Take on the responsibilities of the system technical owner:

• Manage all EDMS systems admin processes, working closely with IT and partners
• Manage, implement & communicate system changes per change cycle
• Proactively search for process and system improvement opportunities
• Create, implement and manage testing plans
• Maintain and track service agreements, licenses and related items via a central repository
• Develop system changes and oversight of third party development work
• Develop system integrations – API, etc.

Deliver systems training:

• Deliver training on new products, automations and processes, etc.

Projects

• Work alongside the wider Group Technology and Group Operations team to scope and deliver larger system projects

Overview

We are looking for a hands-on and detail-oriented Marketing Operations Manager to support the execution of marketing processes, content production, external communications, and social media management. This role will focus on campaign coordination, workflow optimization, content writing, and managing external agencies to ensure smooth marketing execution.

The ideal candidate has experience in content marketing, PR, social media, and affiliate/influencer management, with a strong ability to manage projects, meet deadlines, and track performance.

Key Responsibilities

Marketing Execution & Process Management

• Support the execution of marketing campaigns across digital, social, and PR channels.
• Manage marketing workflows, ensuring alignment between teams and external partners.
• Oversee project timelines, asset approvals, and content distribution.

Content & External Communications

• Assist with copywriting for blogs, social media, press releases, and marketing materials.
• Work with external copywriters and PR agencies to deliver engaging and brand-aligned content.
• Ensure messaging consistency across all external communications.

Social Media & Community Engagement

• Manage social media post scheduling and community interactions.
• Work with agencies and internal teams to ensure timely content creation.
• Monitor engagement metrics and recommend optimizations.

Affiliate & Influencer Marketing Support

• Assist in coordinating influencer and affiliate partnerships.
• Track performance and assist in optimizing content for higher engagement.
• Manage communication and asset distribution for affiliates.

Marketing Tools & Performance Tracking

• Assist in managing marketing automation tools, CRM, and social media platforms.
• Track content performance, campaign effectiveness, and engagement metrics.
• Manage and report on martech platforms embraced by the Marketing Team.
• Generate reports to support marketing team decisions.

We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Executive. The ideal candidate will possess excellent communication skills, a friendly and professional demeanour, and a passion for providing exceptional customer service. As a member of the Customer Services Team, you will be responsible for addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role requires strong multitasking abilities and the ability to thrive in a fast-paced environment.

Responsibilities include, but are not limited to

• Developing and using their customer services expertise to identify and resolve customer queries in a timely manner
• Handling inbound and outbound calls to our customers, responding to a diverse range of problems and requests
• Achieving individual, and contributing to department, SLAs and KPIs ensuring value added service to our customers
• Identifying risks and opportunities for improvement, delivering simple, effective ways to improve the service we offer to our customers
• Escalating issues where appropriate to the Customer Services Manager
• Ensuring that all customers experience an exceptional level of service

Job Purpose

We seek a junior back-end developer to join our dynamic team. Acting as a 1st line support to our senior developers who run our in-house billing system, you will be the first port of call for billing queries from finance, customer services and IT support.The ideal candidate will be skilled in PHP, with some knowledge of legacy versions such as PHP 5.6, along with the ability to write SQL queries to find and analyse data to find errors or the potential causes of issues.

Main Duties and Responsibilities

• Provide 1st line support for our internal billing team, answering questions or logging issues to investigate or escalate to the senior team members.
• issues with data and remedy or escalate
• ​Design and implement simple tools in our portals to help other departments such as IT Ops or Finance teams self-serve reoccurring issues
• ​Suggest improvements to processes or systems

Personal Qualities

• Proactive and Self-motivated: Able to work independently and take initiative to solve problems.
• Adaptability: Comfortable working in a fast-paced environment with changing priorities.
• Creativity: Able to think outside the box to develop innovative solutions.
• Curious and Eager to Learn: Keeps up with new technologies and is eager to continuously improve skills.
• Resilient: Able to handle setbacks and challenges with a positive attitude.
• Analytical: Ability to analyse data to spot errors or causes for upstream/downstream failures.

Knowledge, Skills, Attributes

• Strong knowledge and experience in PHP (v5.6, 7+) web development
• Proficient in writing SQL queries to find and analyse data
• Knowledge of CodeIgniter 3 framework
• Proficient in Laravel v7+ framework
• Experience with Git version control
• Understanding of both object-oriented and functional programming concepts
• Experience with Jenkins, Portainer
• Understanding of application security best practices
• Understanding of HTML, JQuery, CSS
• Proven experience as a backend developer, with at least 2 years commercial experience.

Key attitude/behaviours

Exceptional results require exceptional people. Exceptional people who live and breathe the plan.com values. We are built on trust, fuelled by passion and driven by excellence.

Attributes we look for include:

• Curious and continuous learner – We value individuals who are eager to learn and grow and committed to self-improvement. We encourage continuous learning and provide a wide range of opportunities for personal and professional development.
• Innovative and Initiative – We embrace innovation and encourage our team members to be ambitious, think outside the box, challenge the status quo, and explore new ideas to drive growth and success. We value team players who can work off their own initiative, empower our people to make informed decisions and trust them to do the right thing.
• Adaptable – In a dynamic industry, adaptability is key. We seek individuals who can thrive in a changing environment, embrace new challenges, and quickly adjust to evolving circumstances while maintaining a positive attitude.
• Collaborative – We value the collective power of working together.
• Passion – One of our three core values, passion goes beyond our people's enjoyment of their work. It's a passion for the business and their contribution to furthering its success. It means striving to be the best and encouraging those around us to do the same. And it means not being afraid to take risks. Go big or go home!

The role is based within the Managed Networks function. This function provides 2nd/3rd line technical support for all Enterprise customers that have subscribed to our Managed Network product range.

The role also involves occasional support for WiFi and networking technologies; therefore, the role requires an individual to acquire the required skillset and gain plenty of experience in this technology.

The role reports into the Managed Networks Manager directly and works as part of a larger team.

Key Deliverables:

• To assist in the delivery of effective, timely and high-quality services and technical support to MT customers, network services and internal management systems.
• The job holder has responsibility to provide technical support and assistance where required to meet agreed customer expectations, and assist in the operation and assurance of all Managed Network products and services in line with agreed KPI’s & SLA’s
• The job holder will engage with and support other Customer Technology Services teams in the delivery, operation, and support of Customer Solutions & Services in relation to all MT Managed Network products and services.
• The job holder will work closely with both the Network and Operational leads to identify individual development opportunities, mentoring & coaching as necessary and creating a highly efficient, engaged, and motivated team

People & Performance Management

• Encourage and maintain high levels of personal and team engagement across the business
• Regular performance management 121s with manager
• Assist to ensure the team meets its operational obligations to maintain all platforms within their remit. Drive self and other’s performance, focusing both on achievement against objectives, and the behaviours/values framework.

Resource Management

• Manage time effectively to meet daily BAU SLAs/KPIs

Support Management

• Provides technical support and assistance to other team members where appropriate
• Guide others to use their own initiative

BAU Network Support & Maintenance

• Assist in carrying out regular maintenance tasks, including Security patching/upgrades/capacity mgmt/reporting etc
• Responsible for early feedback to management of any issues
• Raise/implement change request on existing systems
• Handling routine tasks – Eg backups, failover tests etc
• Implement patches/updates for critical/security issues
• Perform root cause analyse after incidents
• Monitor KPIs and assist in creation of improvement plans
• Escalation to vendors
• Development Project Support
• Engage in Development projects to provide Support requirements
• Raise/implement change request on existing systems for projects

To assist the Manager & Supervisor with the operations of the Welcome & New Business Teams, to effectively deliver a direct service to clients, both internal and external by the processing of all requests within specified servicing times.

This is a senior role with the expectation of being actively involved in ensuring overall team service standards are achieved, maintained and improved upon in accordance with operational plans and objectives for the company.

Key Responsibilities

• Excellent written and verbal communication skills internally and externally.
• Excellent attention to detail, and administrative accuracy.
• A strong understanding and ability to perform all team processes and procedures to a high level of accuracy.
• Willing to pick up and assist with the more complex work items, with assistance from the Supervisor.
• Ability to identify problem areas and offer various solutions wherever possible.
• Responsibilities for allocation of daily work (including post)
• Assist the Supervisor by monitoring the team workload throughout the day, raising any concerns where workloads are particularly high and the ability to prioritise work and ensure deadlines are met.
• Assist the Supervisor by daily WoRM and WT Workflow management of team work items to ensure all work is completed within SLA where possible.
• Ability to provide in depth, ad-hoc and on the job training regarding Welcome & New Business processes to junior members of staff.
• Adhering to regulatory legislation and ensuring compliance requirements
• Willingness to learn, achieve and progress as well as being able to identify and articulate own training and personal development needs
• Assist Supervisor by providing feedback on team member’s performance and accuracy, providing supporting evidence where necessary, to be used when conducting regular Touchpoint reviews (including half year and end of year reviews).
• Assist the Supervisor/Manager to ensure Skills Matrix for team members is updated quarterly and is used as a tool to gauge ongoing development and identify areas of focus for each staff member.
• Mentor and develop all levels of new members to the team, to assist them in identifying and working towards achieving their personal development areas
• Assist the Supervisor in ensuring that all departmental procedure notes are reviewed and maintained on a timely basis
• Willingness to cross train and be flexible in approach to assisting other teams within Customer Services as and when required based on work volume
• Adhering to regulatory legislation and ensuring compliance requirements
• Willingness to learn, achieve and progress as well as being able to identify and articulate own training and personal development needs
• Assist Supervisor by providing feedback on team member’s performance and accuracy, providing supporting evidence where necessary, to be used when conducting regular Touchpoint reviews (including half year and end of year reviews).
• Assist the Supervisor/Manager to ensure Skills Matrix for team members is updated quarterly and is used as a tool to gauge ongoing development and identify areas of focus for each staff member.
• Mentor and develop all levels of new members to the team, to assist them in identifying and working towards achieving their personal development areas
• Assist the Supervisor in ensuring that all departmental procedure notes are reviewed and maintained on a timely basis
• Willingness to cross train and be flexible in approach to assisting other teams within Customer Services as and when required based on work

We have an opportunity for a Business Analyst to join our dynamic team based in the Isle of Man on a limited term basis (6-12 months).

The role holder will be pivotal in identifying, analysing, and optimizing business processes, documenting system requirements, and supporting business readiness to ensure the successful implementation of innovative solutions. Working in a collaborative and fast-paced private banking environment, the successful candidate will engage with stakeholders across teams and influence decision-making to drive business success.

As with all our roles, the Business Analyst will be expected to demonstrate our 6Cs values: Collaboration, Curiosity, Customer Impact, Courage, Can-Do Attitude, and Completeness.

Who We Are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey, and a representative office in the UAE. Our team provides a comprehensive international wealth management service, combining wealth planning, investment management, and banking for private and business clients worldwide.​

We are passionate about empowering our people and enabling them to thrive in a collaborative and innovative environment.

Key Responsibilities & Duties

Process Engineering:

• Analyse existing business processes to identify inefficiencies and opportunities for improvement.
• Design, document, and implement optimized workflows aligned with the bank’s strategic objectives.
• Collaborate with stakeholders to validate and refine process improvements.

Requirements Gathering & Documentation:

• Engage with stakeholders to elicit, analyse, and document business and system requirements.
• Translate business needs into actionable specifications for technical teams.
• Ensure compliance with regulatory, legal, and business standards.

Business Readiness:

• Facilitate business readiness activities, including training and transitioning to new solutions.
• Provide feedback to ensure solutions meet user and business expectations.

Stakeholder Collaboration & Communication:

• Serve as a liaison between business units, IT teams, and third-party vendors to ensure cohesive project delivery.
• Produce detailed documentation, including business requirements documents, use cases, and user stories.
• Facilitate workshops, meetings, and presentations to drive decision-making and consensus.

Overview** **

OV is an innovative Mobile Network Operator specializing in IoT services, dedicated to providing seamless connectivity solutions for millions of active SIMs worldwide. With network primarily built in-house, we empower our Partners to deliver reliable and innovative IoT solutions across a range of industries worldwide.

We are seeking a skilled Head of Networks to lead the build, design and operation of the Mobile Core Network and infrastructure at OV, ideally you’ll have many years of experience designing and operating an production mobile core network.

In this pivotal role, you will be responsible for overseeing the design, build and maintenance of our cloud and self-hosted network infrastructure, ensuring that it operates efficiently and effectively to support our innovative IoT connectivity solutions. Along with leading and mentoring a small dedicated team of Telecom and infrastructure engineers.

What You’ll Be Doing

• Lead the design, deployment, configuration, and maintenance of our Mobile Core (HLR/HSS, STP/DRA, PGW, IMS), underling Infrastructure (Switching, Routing, DC, Servers) and connectivity management platform (Radius, OCS, BSS).
• Lead, mentor, and develop a team of telecom and infrastructure engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Troubleshoot and resolve network-related issues, collaborating closely with cross-functional teams and vendors/suppliers to ensure seamless operations, and acting as a point of escalation.
• Oversee the planning and execution of network infrastructure projects, including upgrades, expansions, and new deployments to support our IoT services.
• Working closely with cross-functional teams through the pre-sales and onboarding to seamlessly integrate new Partners and Suppliers to the OV Core, and with the development teams on the continued evolution of OV network and services.
• Ensure compliance with security policies, regulatory requirements, and industry standards relevant to mobile network operations.
• Develop and maintain comprehensive documentation for all network systems and processes, ensuring clarity and accessibility for team members.

Willingness to be on-call to support the continued operations of our infrastructure.

Ideal Candidate Characteristics

• Job Functional Knowledge – level of understanding of processes, procedures, systems, concepts and principles within own discipline and wider disciplines required.
• **Business Expertise **– depth of understanding of how own area integrates within the organisation sub-function and commercial awareness.
• Leadership - extent to which the role allocates/coordinates work within the team/project and/or contributes to technical/professional direction for a discipline.
• Problem Solving – extent to which the role requires good analytical skills as well as evaluative judgement based on the analysis of factual and qualitative information.
• Nature of Impact – the level of impact the role has to influence decisions through advice, counsel or facilitating services to others in area of specialisation.
• Area of Impact – the level of impact the role has on a work area such that the work and performance of own team / closely related teams / wider teams are directly affected by the performance of the job and which may/will eventually impact the overall performance and effectiveness of the organisation sub-function.
• Interpersonal Skills – level of communication and diplomacy skills required to guide, influence and convince others, in particular colleagues in other areas/departments and external customers/agencies.

Experience Requirements

• Proven experience leading a network team in a production and mission critical network environment, ideally with the mobile or telecommunications domain.
• Deep understanding of telecom protocols in use within mobile networks, such as SS7, GTP, Diameter, MAP, CAMEL, AAA, SMPP, SIP, VoLTE etc.
• Advanced knowledge of mobile network elements, from design and integration to their operation and management, such as HLR/HSS, PGW/GGSN, STP/DRA, IMS, SMSC etc.
• Strong understanding of Core network protocols (IPv4, BGP, OSPF, MPLS), ideally using vendors such as Cisco, Nexus, Fortinet.
• Proficient with Linux (Ubuntu, HAProxy) and Microsoft (IIS, MS-SQL) server administration
• Knowledge of cloud providers would be beneficial, particularly Azure, Terraform and Kubernetes.
• Knowledge of any scripting Powershell/Bash or coding C#/.Net would be beneficial
• Experience with security technologies such as firewalls, intrusion detection/prevention systems, and VPNs.
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills

About the Role

The role is based within the CTS Managed Networks function. This function provides 2nd/3rd line technical support for all Enterprise customers that have subscribed to our Managed Network product range.

The role specifically involves specialist support for networking technologies; therefore the role requires an individual to have the required skillset and plenty of experience in networking technologies.

The role reports into the Managed Networks Manager directly and works as part of a larger team.

Key Deliverables

To assist in the delivery of effective, timely and high-quality services and technical support to MT customers, network services and internal management systems.

The job holder has responsibility to provide technical support and assistance where required to meet agreed customer expectations, and assist in the operation and assurance of all Managed Network products and services in line with agreed KPI’s & SLA’s

The job holder will engage with and support other Customer Technology Services teams in the delivery, operation and support of Customer Solutions & Services in relation to all MT Managed Network products and services.

The job holder will work closely with both the Network and Operational leads to identify individual development opportunities, mentoring & coaching as necessary and creating a highly efficient, engaged, and motivated team

Job Purpose

The Fraud Investigations Manager will ensure that the organisation’s fraud prevention, detection, and response measures are robust and compliant with regulatory requirements. The Fraud Investigations Manager will lead fraud-related investigations working closely with other departments, regulators, and external partners to maintain the integrity of the organisation’s systems and protect against fraudulent activities. The role will also oversee the identification, management, and mitigation of fraud risks, ensuring alignment with company policies and industry best practices.

The role-holder will demonstrate the behaviours we value, which are the 6Cs of Collaboration, Curiosity, Courage, Client Impact, Can-Do Attitude, and Completeness.​

Role specific details

Investigation and Reporting:

• Lead and manage investigations into confirmed and suspected fraud, ensuring timely, thorough, and accurate reporting in compliance with internal protocols and regulatory obligations.
• Prepare detailed fraud investigation reports, providing insight into root causes, control gaps, and potential areas for operational improvements.
• Provide direct support to customers that may have been the victim of fraud adopting a sensitive approach to customer contact whilst ensuring that investigations are timely, accurate and further risks identified mitigated
• Collaborate with external parties (e.g., law enforcement, regulatory bodies, and auditors) on fraud investigations when required, maintaining confidentiality and integrity.

​Fraud Prevention and Detection:

• Monitor and assess fraud trends, emerging threats, and vulnerabilities to identify areas of concern and proactively prevent fraudulent activity.
• Lead and manage the implementation and ongoing maintenance of fraud detection tools, systems, and alerts, including setting thresholds, reviewing alerts, and identifying trends.
• Ensure transaction monitoring systems are effectively configured to detect suspicious patterns across various products and services.

Fraud Training and Awareness:

• Develop and implement fraud awareness and training programmes for both internal employees and external clients, ensuring the business maintains a high level of fraud literacy.
• Provide continuous and ongoing fraud risk training for key business units and stakeholders, ensuring they understand their roles in fraud prevention and detection.

​Collaboration with Internal and External Stakeholders:

• Work closely with senior management and relevant stakeholders to understand emerging fraud risks related to high-net-worth clients.
• Collaborate with regulatory bodies to ensure adherence to relevant laws, guidelines, and best practices in fraud risk management.

Continuous Improvement:

• Stay on top of emerging fraud trends and technologies, constantly evolving fraud prevention strategies and regulatory changes, advising senior management on the implications for fraud risk management strategies.
• Recommend and drive continuous improvements in fraud risk management processes and systems, ensuring the organisation’s fraud control environment remains robust and adaptable.

Fraud Risk Management:

• Develop and implement comprehensive fraud risk management strategies, policies, and procedures to effectively identify, assess, and mitigate fraud risks across all business lines ensuring they reflect industry best practices and regulatory requirements.
• Ensure policies and procedures are communicated effectively across the organisation and adhered to at all levels.
• Oversee the ongoing development and operation of fraud detection systems and tools, ensuring they are up to date with industry standards and regulatory requirements.

Description: Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation.

Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

Job Purpose

• The Procurement Manager will proactively engage with the business to understand and support their strategy through the sourcing and management of third-party suppliers to extract maximum value, bring innovation and mitigate supplier risk for new and existing contracts and relationships.
• The Procurement Manager will need to be able to identify and then lead commercial negotiations with third parties and drive a culture of competitiveness and effective risk management becoming a trusted advisor to the business.
• The role will support Canada Life Business Leaders, Contract business owners for key contracts and sourcing events. They will support key stakeholders in leading and executing deals according to business policy and agreed timelines and create a proactive pipeline that bring savings and value to the business. Ensuring that we receive the products and services that we have contracted for and that key suppliers are effectively managed, and contractual obligations and internal governance and risk processes are met.
• The successful candidate/s must be able to use competitor and industry knowledge to drive innovation and commercial value to Canada Life

What you'll do

• Lead on specific category knowledge in the creation and continual review of robust and forward-looking category plans that use the full range of demand, specification and supply levers. Plans to provide forward-looking data driven opportunities based on business needs, supply market dynamics, and technological changes in the marketplace to achieve or exceed agreed annual savings targets
• To be responsible for identifying new opportunities and assess their relevance and potential value to the organisation in conjunction with UK and European/Global framework requirements
• To collaborate with the global Procurement teams on Global / European agreements to ensure that the requirements of the UK business are captured in framework agreements (eg. customer data provisions /considerations)
• Execute and drive a culture of competitive behaviour and ensure we bring viable options to the go to market strategies including usage of e-auctions and quick RFX.
• Support the assessment of supplier associated risks inherent to the business at the point of contract such as taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
• Always ensuring an appropriate balance of risk with cost of control
• Ensure robust data integrity in our systems and ensure appropriate procurement methodology for each initiative and track all Pipeline activity and savings as required by procedures
• Manage any out of governance contract actions ensuring a timely closure ensuring all SRM activities are effectively delivered and reported
• Work with the business to deliver a clear handover between market sourcing to contract handover

We are always on the lookout for talent!

Even if we don't have specific vacancies, we'd love to talk to you.

You might be an experienced analyst, project manager, programmer, developer or designer looking for a new challenge.

But even if you think you don't have the right skills or experience, let's talk anyway. We offer internships, apprenticeships and placements from time to time and we're committed to helping  people get a start in technology careers.

For further information please email hr@pdms.com.

If you wish to apply speculatively, please apply in this form, or if you're looking for contract work, why not join our Talent Network.

PDMS is an equal opportunities employer.

Overview

🌍 Welcome to the Games Global world. We’re changing the rules of the game. Providing 1,400+ proprietary games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby

Are you interested in being a** #Globalite** but not seeing a role that suits you yet? Sign up here an be part of our Talent Network! 💯

Responsibilities

👊 Why should you join our community?

• Be the first to know of career opportunities that fit your profile.
• Be up to date on what is happening with Games Global.
• Have exclusive invite to Games Global events
• Fast track your application process on live roles

About the Role

Position Overview

As an Azure Specialists, you will play a pivotal role in delivering comprehensive support across multiple sites, focusing on Microsoft Server administration, Office 365, Azure, and virtualization technologies. This dynamic role demands a blend of robust technical skills, including expertise in Hyper-V and Azure, coupled with a genuine passion for IT support. The ideal candidate should be open to on-site visits, possess excellent communication skills, and be willing to travel to other offices as required.

What we expect

• Bring extensive experience in Microsoft Server administration, Office 365, Azure, and virtualization technologies.
• Strong 1st and 2nd line support experience is essential, with basic 3rd line knowledge preferred.
• Demonstrate a passion for IT support and the ability to thrive in a dynamic, multi-site environment.
• Minimum of 5 years of experience in IT support roles

Areas of Responsibility

• Technical Support:
  • Deliver support across multiple sites, addressing requests from graduate level to Directors.
  • Provide expertise in Microsoft Server build, migration, and support.
  • Maintain and support desktop virtualization solutions.
• Technology Proficiency:
  • Proficient in technologies such as AD, Intune, O365, Exchange, and Azure Infrastructure, as well as Azure SAAS apps.
• Virtualization Skills:
  • Strong understanding of virtualization, with expertise in Hyper-V and Azure Stack HCI.
  • Familiarity with VMWare is a plus.
• Communication and Collaboration:
  • Demonstrate excellent communication skills to engage with a diverse user base.
  • Collaborate with teams across various locations to provide effective support.
• Passion for IT Support:
  • Exhibit a passion for in-house IT support and continuous learning.
  • Openness to travel to other offices to support additional sites when required.

About the Role

You thrive in fast-paced environments and have a passion for delighting customers and delivering critical IT services. As a Service Delivery Manager, you'll be the driving force behind our success, overseeing multiple key UK customers and driving SLA and KPI adherence. You will be technically minded and experienced to enable you to foster collaboration and process improvement across all levels and teams.

• Act as the primary point of contact for assigned key accounts with their service teams ad stakeholders.
• Maintain client satisfaction, by proactively managing our performance, in service delivery, and driving continuous improvement to achieve long-term success.
• Leverage your expertise in relationship management and technical understanding of our solutions to work with key internal stakeholders to overcome challenges in response, performance and quality delivery of the subscribed services.

Key Responsibilities

Client Relationship Management

• Build and maintain strong relationships with clients at all levels
• Regularly meet with clients to review service performance and address any concerns

Service Delivery Oversight

• Ensure timely and high-quality delivery of IT services to assigned accounts
• Monitor and report on service level agreements (SLAs) and key performance indicators (KPIs)
• Coordinate with internal teams to resolve complex issues and escalations

Process Improvement

• Identify and implement process improvements to enhance service efficiency
• Stay updated on industry best practices and emerging technologies
• Foster a culture of continuous improvement and knowledge sharing
• Contribute to the development of new service offerings

Simcocks are seeking a corporate & commercial advocate to join their team.

The ideal candidate will possess a minimum of 2 years’ PQE, and will have experience in general corporate, acquisition and banking & finance matters in the Isle of Man.

This is an excellent opportunity to join a highly regarded firm on the Isle of Man. Simcocks was established in 1949 and is ranked in the Top Tier by Legal 500 and Band 1 by Chambers & Partners.

The position is offered with a competitive salary, private medical insurance, pension, generous holidays and an opportunity to progress your career in a well regarded international financial centre at a law firm that promotes a good work/life balance.

If you would like to discuss this opportunity further, please contact Alex Spencer via email on aspencer@simcocks.com. We look forward to hearing from you.

To support the continued growth of Boston’s business, we have an excellent opportunity for two ambitious and self-motivated tax specialists to join our tax team in the Isle of Man as a Tax Manager and Senior Tax Administrator.

Boston is a leading fiduciary services provider, and our dedicated tax team have detailed knowledge of international fiscal and regulatory environments working closely with professional advisers to provide a quality, bespoke services to our clients.

Tax Manager

• Oversee the production of timely statutory returns
• Manage and monitor developments in IOM, UK, and international tax regimes to ensure compliance
• Provide support and guidance in tax matters to the wider Boston team
• Manage the filing of file personal, trust, and corporation tax and VAT returns for clients, ensuring accuracy and timeliness of submissions
• Liaise with fiscal authorities where required
• Fulfil complex technical duties with precision
• Respond to ad hoc tax queries from internal and external parties, including trustees, directors, and clients
• Manage Boston’s tax provisioning and payment activities

A minimum of five years’ experience in a tax services environment and a professional qualification such as CTA, ACCA or similar would be an advantage.

If you are interested in joining a progressive company that offers a great working environment and culture together with a very competitive salary and exceptional benefits, please send us your CV to: hr@bostonmfo.com.

To support the continued growth of Boston’s business, we have an excellent opportunity for two ambitious and self-motivated tax specialists to join our tax team in the Isle of Man as a Tax Manager and Senior Tax Administrator.

Boston is a leading fiduciary services provider, and our dedicated tax team have detailed knowledge of international fiscal and regulatory environments working closely with professional advisers to provide a quality, bespoke services to our clients.

Senior Tax Administrator

• Produce timely statutory returns
• Monitor developments in IOM, UK, and international tax regimes to ensure compliance
• Provide support and guidance in tax matters to the wider Boston team
• File personal, trust, and corporation tax and VAT returns for IOM and UK clients, ensuring accuracy and timeliness of submissions
• Liaise with fiscal authorities where required
• Fulfil complex technical duties with precision
• Respond to ad hoc tax queries from internal and external parties, including trustees, directors, and clients.

A minimum of three years’ experience in a tax services environment and a professional qualification such as CTA, ATT or similar would be an advantage.

If you are interested in joining a progressive company that offers a great working environment and culture together with a very competitive salary and exceptional benefits, please send us your CV to: hr@bostonmfo.com.

Overview

🌎Welcome to the Games Global world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby

🗣️ We are on the lookout for a Senior **Backend Developer **to join our Forge Team. Forge is a team that runs our new gaming platform in which our game studios can run their games that abstracts away all the complexities of modern systems.

As a Senior Backend Developer, you will be instrumental in designing, developing, and implementing complex applications using C# and .NET framework. You will work on various projects related to our Forge platform such as feature updates, integration, etc. Your role will involve working closely with both technical and non-technical team members to deliver high-quality software solutions that meet our business needs.

🌍 This is a fulltime onsite role open for the following locations:

> Cape Town, South Africa

> Tallinn, Estonia (Open for relocation)

> Swieqi, Malta (Open for relocation)

> London, UK

> Douglas, Isle of Man  (Open for relocation)

Responsibilities

What will you be doing?

• Design, develop, and maintain efficient, reusable, and reliable code using C# and .Net
• Collaborate with cross-functional teams to define, design, and ship new features.
• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
• Work with a high performing team the development team in adopting best practices in coding, testing, and process improvement.
• Participate in code reviews, mentor junior developers, and ensure the maintenance of code quality and organization.
• Engage in technical discussions and decision-making to enhance the product's performance, scalability, and reliability.
• Implement and maintain observability and telemetry solutions to ensure high system reliability and performance visibility

Job Details

We are seeking a talented and experienced senior Data Warehouse Developer to join our dynamic team. The ideal candidate will be responsible for designing, developing and maintaining our organisation's data warehouse infrastructure. You will work closely with cross-functional teams to gather requirements, design data models, and implement ETL processes to ensure data integrity, availability, and usability. The role requires strong technical expertise in data warehousing concepts, SQL, ETL tools, and a proactive approach to problem-solving.

Please note this role is flexible in location and can be based in Ireland, Isle of Man or Guernsey, and is a permanent role within the company.

Key Responsibilities

• Collaborate with stakeholders to understand business requirements and translate them into technical specifications for data warehouse solutions.
• Design and develop data models, schemas and architecture for optimal performance and scalability.
• Develop and maintain ETL processes to extract, transform and load data from various source systems into the data warehouse.
• Optimise and tune SQL queries to ensure efficient data retrieval and processing.
• Implement data quality controls and validation checks to ensure accuracy and reliability of data.
• Perform data profiling, analysis, and troubleshooting to identify and resolve data issues.
• Work closely with analysts and other stakeholders to support data-driven decision-making across the organisation.
• Stay updated on emerging technologies and best practices in data warehousing and analytics.
• Effective and timely communication with all involved parties.

Key Tasks

Development

• Developing quality solutions in support of the business within the required service level agreements and schedule
• Providing solutions that meet the IT organisation's architecture and security standards ensuring secure, robust, maintainable, testable and extendable applications.
• Writing technical specification documents.
• Understanding complex applications and their integrations with other systems.

Support

• Providing 3rd level support for the production DWH.
• Working with other teams in order to resolve issues and deliver solutions.
• Ensuring the smooth transition from project phase to live environments with a detailed handover and training for the application support team.

Governance

• Adhering to IT processes and guidelines.
• Writing and maintaining system documentation.
• Defining and driving continuous improvement within the context of strategic objectives.

Release and Deployment

• Ensuring that release processes and procedures are maintained.
• Preparing and deploying releases for non-production environments.
• Preparing releases for production environments.
• Providing input into CAB process.
• Automating releases where feasible.

Capacity Management

• Providing estimates for work.
• Participating in capacity planning with line manager.
• Providing clear MI to line manager.

Overview

Welcome to the Games Global world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby.

We are on the lookout for a Junior Compliance Officer to join our team in Isle of Man providing administration support to the Probity Team. You will be required to play an integral part of assisting in the onboarding of customers and suppliers and ensuring the subsequent monitoring of these relationships (end-to-end). The role requires great prioritisation of tasks ensuring work is completed within the agreed timeframes.

Responsibilities

• Responsible for supporting and assisting in the daily management of probity related activities; the maintenance and monitoring of a variety of standard compliance matters and systems, with a focus on KYC and due diligence.
• Keep abreast of relevant AML /CFT legislation, compliance changes and assist in advising on any potential impact in order to develop action plans as required .
• Process ongoing screening of clients and customers, including PEPs, sanctions screening, and adverse media checks also ensuring that appropriate compliance risk ratings are assigned.
• Assist in reviewing third parties reports and making risk based decisions on the third parties accounts.
• Assist in investigating accounts requiring due diligence checks including transactional analysis and reviewing documentation pertaining to source of funds.
• Complete KYC and due diligence checks on prospective and existing operators and other third parties/suppliers.
• Assist with the assessment and management of ML / TF risk posed by products and services offered in the jurisdictions in which we operate.
• Proactively manage and respond to emails in the Probity email box, ensuring all enquiries and tasks are addressed in a timely and accurate manner and in accordance with SLA’s.
• Help draft reports, carry out research, and maintain all new business documents.
• Liaise with various departments and build relationships with key stakeholders.
• Assist in preparing audit reports and documentation of findings.
• Assist in drafting, updating, and maintaining probity related policies and procedures. Support the preparation and submission of management information required for management reporting.
• Assist the Probity Manager and Financial Crime Manager with ad hoc queries.
• Be an effective team member and manage own time effectively.
• Promote Compliance Culture within the business and solve problems as required.
• Undertake additional project work as required.

Responsibilities (how we will measure success)

• Actively contribute to initiatives to improve processes to drive operational excellence.
• Administer a complex and varied portfolio of clients requiring a more senior level of technical ability and provide support to the Senior Manager / Associate Director and more junior staff within the team. Portfolio should have a revenue return in the region of £2m.
• Liaise closely with Team Members, ensuring any business opportunities are identified and followed up.
• Foster both a client service mentality and strong business development culture at all levels within the team by representing personally the cultural values of the business and adapting to change impacts in a productive manner, thereby fostering a positive attitude within the team.
• Manage a Client Administration Team who have overall responsibility for the administration of a Client Portfolio.
• Ensure appropriate allocation of clients within the team and ensure clear cover in place in connection with absences.
• Responsible for the take on of new business for the team and ensuring that new business is processed smoothly and efficiently.
• Assist where appropriate any CSD’s / Fiduciaries with a programme of regular client and advisor visits and attend if required.
• Assist where appropriate any CSD’s / Fiduciaries with fee reviews as appropriate in light of current service delivery and requirements to ensure recovery of work in progress (WIP) and achieving fee collection targets as set out in our Business Plan.
• Responsible for ensuring the team meet their commercial objectives and targets through the effective capital management of the P&L for the Client Portfolio to include revenue targets, billable utilization rates for staff, pro-active management of debtor days and cash collections.
• Provide Senior Manager with support with regard to the regular and on-going reviews of any uncommercial fee arrangements within your Client Portfolio. Escalate these concerns to the relevant CSD in question together with an action plan to remediate to improve the profitability for any such client situations.
• Ensure that risk management processes are embedded in the culture, operations and systems used by all staff, driving and exemplifying adherence to agreed policies, procedures and applicable regulation.
• Ensure staff receive any training required so that they are fully conversant with the Company’s policies and procedures. Actively identify training gaps and address them in a timely manner.
• Attendance at and contribution to statutory, management and any other meetings of the business.
• Responsible for ensuring all business KPI’s for your Client Portfolio are effectively managed, controlled achieved in accordance with our ongoing business requirements.
• Competent interviewer, recruiting talented individuals.
• Act as an effective member of the fiduciary team and manage meetings with other areas of the business together with team actions in respect of financial and operational initiatives and projects 2.
• Responsible for the management of the team and the administration of client entities administered by the team.
• Provide technical support to Client Administration Teams in connection with their client structures and the execution of complex client transactions.

Tasks (what does the role do on a day-to-day basis)

• Act as a role model to implement a culture which supports the Group Values and ensure engagement and commitment to deliver excellent client service, operational effectiveness and efficiencies.
• Actively support and perform in line with the Group initiatives.
• Participate fully and proactively in the promotion of a constructive “client servicing” culture.
• Build and maintain effective relationships across all teams both locally and across the Group, ensuring any business opportunities are identified and followed up.
• Ensure team members receive appropriate training and that individual staff responsibilities are clear. Identify and address development needs and encourage self-development.
• Identify and address development needs of the team and encourage self-development to meet the needs of the business now and in the future, promoting an environment of shared knowledge and learning in order to deliver superior client service. Champion training and self-development of team.
• Responsible for ensuring the career aspirations and development needs of any direct reports is managed by holding effective “Everyday Conversations”.
• Deputise in the absence of your Senior manager when required.
• Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the Group Values.
• Continue and maintain relevant technical knowledge, ensuring CPD requirements are met.
• Deliver the highest level of client service in line with our Group Values with the objective of exceeding client expectations.
• Manage the delivery of effective and timely communication with clients and local CSD’s on any relevant issues.
• Participate in budget setting as required.
• Identifying cross-selling opportunities within the existing client base and assist with new business opportunities.
• Develop working effective relationships with clients and intermediaries and internal contacts to maximize client retention and identify opportunities for growth.
• Maintain an awareness of business strategy when considering management decisions.
• Ensure compliance with applicable laws, service standards, company policies and procedures and agreed operational and control processes.
• Using your own judgement to bring to the attention of management any issues which you feel appropriate, in particular ensuring that concerns and identified risks are reported in a timely and effective manner.
• Keep abreast of processes to manage risks inherent within your team’s Client Portfolio, managing changes to the process where necessary and ensuring process is being actively followed by team members. Take action to deal with risks wherever necessary, ensuring referral to senior management on all risk matters.
• Discharge the responsibilities as detailed for management in the Group Risk Management Policy.
• Ensure that staff are aware of and adhere to the Company's policies and procedures, both on a group and local basis.

Responsibilities (how we will measure success) -

• Provide close team and client management support to ensure an excellent quality of service, consistency and support the Business' organic growth objectives
• Actively participate, lead and manage all aspects and activities relating to the development of IQ-EQ
• Meet or exceed key financial and non-financial targets, maximising revenues whilst retaining focus on cost efficiency
• Pro-actively contribute to initiatives to improve processes to drive operational excellence
• Implement a culture of shared knowledge and delegated responsibility within the team(s) and take responsibility for all allocated client relationships
• Act as the key point of client contact for allocated relationships, coordinating the team(s) in respect of client deliverables, deadline management and the overall quality of all deliverables
• Ensure that risk management processes are embedded in the culture, operations and systems used by all staff, driving and exemplifying adherence to agreed policies, procedures and applicable regulation Tasks (what does the role do on a day-to-day basis)
• Act as a role model to implement a culture which supports the Group Values and ensure engagement of all staff to deliver excellent client service, operational effectiveness and efficiencies • Actively lead and perform in line with the Group initiatives
• Proactively participate in the promotion of a constructive "pro-compliance" culture at both local and Group level
• Ensure the corporate brand is upheld at all times and represent the Company professionally at client meetings and events and enact the ethos of the Company
• Work collaboratively with colleagues across the IQ-EQ locations to develop and implement intermediary visit plans and report on progress
• Build and maintain effective relationships with stakeholders, clients regulatory bodies and other professional intermediaries and contacts to ensure that staff understand and are able to respond appropriately to developments as they arise
• Develop the capability and performance of staff in the client service team on an on-going basis to meet the needs of the business line now and in the future, ensuring an environment of shared knowledge and learning exists to deliver superior client service
• Act as a role model through effective positive leadership behaviours to engender an environment of teamwork and collaboration, across own function and across all jurisdictions, demonstrating drive, passion, positivity towards change, teamwork, and a clear focus and commitment in driving and achieving the Group’s vision and strategic goals
• Manage on a day to day basis all staff to ensure achievement of business goals
• Responsible for ensuring the career aspirations and development needs of any direct reports is managed by holding effective “Everyday Conversations”
• Pro-actively manage own development, encompassing both technical and leadership requirements to a level appropriate to role that supports the Group Values 2
• Identify and implement improvements to client service delivery where agreed
• Motivate all staff and ensure they are fully aware of the clients’ strategic objectives and have in place their own personal objectives which are aligned to ensure successful achievement and delivery of goals
• Deliver agreed standards for client service and monitor performance on a regular basis
• Prepare, present and evaluate any resulting new business proposals
• Implement plans that integrate new acquisitions into the team, ensuring a consistent standard of client servicing and operational processes, risk, compliance and cost management are embedded
• As the subject matter expert, ensure successful implementation of changes which improve operational practice
• Manage the provision of environmental development information and communicate with Client Services Directors and the Managing Director
• Deliver the targets within own functional area for revenue, utilisation, recoverability, EBITDA margin, and cash collection. Implement operational efficiencies and agree remedial or improvement actions with accountable First Names
• Actively participate in Business Development processes and initiatives, as appropriate
• Maintain a high level of competitor and industry awareness
• Maintain existing and new client relationships and actively seek opportunities for growth
• Act as an authorised signatory for client matters
• Ensure compliance with applicable laws, service standards, company policies and procedures and agreed operational and control processes
• Use your own judgement to bring to the attention of (senior) management any issues which you feel appropriate, in particular ensuring that concerns and identified risks are reported in a timely and effective manner
• Ensure adequate resources are allocated to supporting the Group Risk Framework for implementing new initiatives, ongoing reporting and BAU activities. Assign clear responsibilities and accountabilities for the Identification and escalation of risk issues
• Ensure that risk management processes are embedded in the culture, operations and systems used by all staff members in the function, driving and exemplifying adherence to agreed policies, procedures and applicable regulation. Discharge the responsibilities as detailed for senior management in the Group Risk Management Policy
• Maintain up-to-date information on developments in the regulatory environment that affect the business and ensure compliance at all times

Qualifications

Required Experience

• Excellent knowledge of offshore financial services and underlying product and service rationales, technologies and regulatory environments
• Professionally qualified and holder of a relevant qualification from a recognised professional body / Financial Institution
• Evidence of Continued Professional Development
• Extensive experience within the offshore trust Industry
• Corporate Governance experience and an understanding and experience of risk mitigation
• Excellent leadership and management skills
• Effective influencing skills and an ability to lead within own functional area
• Evidence of role modelling effective skills as a team player and promoting teamwork and collaboration amongst others
• Evidence of commitment to high standard of customer service based on understanding needs and delivering solutions
• Experience of working closely with Regulator
• Excellent written and verbal communication skill
• Highly effective listening skills and able to make and communicate rational judgments in a decisive manne
• Developing knowledge and experience of successfully recruiting high calibre individuals to feed the talent pipeline for immediate needs and longer-term needs of a business

Are you a skilled trust professional ready to elevate your career? Join our dynamic and forward-thinking team, where your expertise will shape the future of private wealth administration. If you thrive in a fast-paced environment and are passionate about delivering top-tier client service, this opportunity is for you!

Your Key Responsibilities -

• Provide high-quality trust administration services to an international client base.
• Manage private client portfolios efficiently, ensuring compliance with company policies.
• Support Senior Management with administrative tasks and project work.
• Maintain and develop strong client and intermediary relationships.
• Ensure compliance with legal, regulatory, and internal risk management policies.

What You'll Do Daily -

• Handle daily trust administrative tasks, ensuring accuracy and efficiency.
• Attend and document client meetings, providing excellent service.
• Act as deputy for Assistant Managers/ Mangers when required.
• Stay updated on tax regulations affecting trust and corporate structures.
• Provide technical support and guidance to team members.
• Maintain organized and accurate client records.
• Identify opportunities for client growth and retention.
• Ensure compliance with regulatory requirements and internal policies.
• Collaborative with internal teams for smooth service delivery.
• Work on business development opportunities through industry awareness.

Are you an experienced accounting professional looking for an exciting leadership role? We have a fantastic opportunity for an Associate Director to join our Client Accounting team on a 12 month fixed-term contract (FTC) in the Isle of Man.

We are seeking someone who will drive a positive culture which ensures engagement of all team members to deliver excellent client service, operational effectiveness and efficiencies.

By joining our Isle of Man office you will benefit from our hybrid working policy, employee referral scheme and collaborative and supportive environment.

What you'll do -

• Responsible for the oversight of all internal/external accounts and tax returns within the business including:
• Provide close team and client management support to ensure an excellent quality of service, consistency and support the Business' organic growth objectives
• Actively participate, lead and manage all aspects and activities relating to the development of IQ-EQ
• Meet or exceed key financial and non-financial targets, maximising revenues whilst retaining focus on cost efficiency
• Pro-actively contribute to initiatives to improve processes to drive operational excellence
• Act as the key point of client contact for allocated relationships, coordinating the team in respect of client deliverables, deadline management and the overall quality of all deliverables
• Ensure that risk management processes are embedded in the culture, operations and systems used by all staff, driving and exemplifying adherence to agreed policies, procedures and applicable regulation
• Build and maintain effective relationships with stakeholders, clients and other professional intermediaries and contacts to ensure that staff understand and can respond appropriately to developments as they arise
• Act as a role model through effective positive leadership behaviours to engender an environment of teamwork and collaboration, across own function and across all jurisdictions, demonstrating drive, passion, positivity towards change, teamwork, and a clear focus and commitment in driving and achieving the Group’s vision and strategic goals
• Actively participate in Business Development processes and initiatives, as appropriate
• Maintain a high level of competitor and industry awareness
• Maintain existing and new client relationships and actively seek opportunities for growth
• Ensure compliance with applicable accounting regulations, service standards, company policies and procedures and agreed operational and control processes
• Act as deputy to the Client Accounting Director at all board meetings for IQ EQ Accounting (Isle of Man) Limited with the potential to be added as an Alternate Director at some point
• Provide accounting support to the Client Administration teams and arranging training sessions on relevant topics

Our collaborative Private Wealth team is seeking a diligent and pro-active Trust & Company Administrator to join our Isle of Man office.

In this role you will perform a wide variety of Trust and Company administration tasks accurately and in a timely manner to support the Company’s ever-growing and diversified international client base.

This is a great opportunity for someone with a background in financial services who is working towards either the CGI Certificate in Offshore Finance and Administration or STEP Foundation Certificate in Offshore Trust.

Day to day

• Provide a high level of quality internal and external client service and the accurate and timely provision of financial administration services
• Assist the Senior Officers and Management Team with the day-to-day administration of private client portfolios in accordance with the Company’s policies and procedures
• Assist the Team with day-to-day tasks such as the preparation of trustee/board minutes, payment instructions, due diligence documents, preparing documents for execution, liaising with third party professional advisors and banks
• Work proactively and collaboratively with all Trust Administration Team Members on all client administration tasks
• Take ownership for maintaining Continual Professional Development as required for the role and/or for existing professional qualifications or regulatory requirements
• Deliver the highest level of client service in line with our Group Values with the objective of exceeding client expectations
• Assist and work collaboratively with the other Officers and Management Team on day-to-day administrative tasks and matters in respect of their client portfolios
• Develop a good technical understanding of legal and regulatory requirements and industry best practice, that are relevant to the Company and its clients
• Maintain detailed knowledge of policies and procedures in place and responsibility to ensure they are adhering to in the course of day-to-day administration activities
• Ensure that the Company’s policies and procedures are being followed and complied with and, in case of non-compliance, inform the relevant Senior Officer or the Risk and Compliance Team in a timely manner
• Be aware of and report suspicious transactions/complaints and guide other team members where required.

We currently have a new and exciting opportunity for an Administrator within FNTC.

Part of IQ-EQ Group, FNTC is the world’s leading provider of business solutions and legal structures for resort developments. By providing support developing the best infrastructure for fractional or shared ownership resorts.

The successful candidate will be an integral part of our Trust and Corporate team and provide administration services to the business.

Skills and experience matter of course, but motivation, professionalism, willingness to learn and personality are far more important.

Tasks:

• Perform a wide variety of Trust administration tasks accurately and in a timely manner, whilst collaborating closely with your manager to identify and mitigate the business's exposure to risk.
• Proactively work with all 3rd parties and other intermediaries to deliver quality service to our clients whilst ensuring that appropriate standards and company policies and procedures are always adhered to.
• Actively support the Management Team with the day-to-day tasks.
• Plan, prioritise and organise tasks and activities efficiently, ensuring effective time management.
• Ad hoc administration duties.
• Process payments, including completion of payment templates and checklists.
• Develop and maintain effective working relationships with the Team Members and across all Teams locally to ensure a collaborative approach.
• Work proactively and collaboratively with all Trust Administration Team Members on all client administration tasks
• Acquire knowledge of business activities, products and services
• Assist with project work as the business requires.
• Develop a good technical understanding of legal and regulatory requirements and industry best practice, that are relevant to the Company and its clients.
• Maintain detailed knowledge of policies and procedures in place and responsibility to ensure they are adhering to in the course of day to day administration activities
• Pro-actively comment on processes with respect to improvements and efficiencies Invite feedback and look to improve performance.

Our Risk & Compliance team is growing! Are you detail-oriented with a background in a Fiduciary environment? Perhaps you would be interested in joining our Isle of Man office in an Assistant Manager position.

As part of our Risk & Compliance function, our overall goal is to protect the IQ-EQ Group brand and to support the successful execution of business strategy through the delivery of an integrated compliance culture and programme across the Group.

Our team aims to support the IQ-EQ and FNTC Boards of Directors and senior management to fulfil their statutory and regulatory obligations, by helping to ensure compliance with the laws, regulations, principles and codes established by our regulators.

Day to day

• Act as a role model to implement a culture which supports the IQ EQ Brand Values and DNA to deliver excellent client service, operational effectiveness and efficiencies
• Support the Compliance Team in building effective working relationships across all business areas and locations
• Encourage Compliance administrators to participate in Compliance initiatives and provide mentoring
• Proactively monitor Compliance issues, including items on registers, to ensure records are up to date to enable timely reporting
• Ensure compliance with applicable laws, service standards, company policies and procedures and agreed operational and control processes
• Collaboratively work with Compliance Manager and other management to identify and mitigate the business’s exposure to risk
• Arranging RACC meetings, gathering papers, chasing outstanding actions, act as Secretary
• Assist the Head of Compliance in dealing with matters pertaining to the regulatory status of IQ-EQ in Isle of Man and compliance with all relevant legislation and regulations.
• Maintain regulatory and administrative registers – complaints, breaches, high risk & PEP, horizon scanning, outsourcing, regulatory contact, and key persons register
• Monitoring the Compliance inbox, dealing with queries or allocating items appropriately
• Assist with queries from regulators and auditors
• Assist with providing MI for various Board reports
• Monitor training records, following up on due and overdue items referring where necessary
• Review of The International Stock Exchange documentation, approving prior to submission

We have a great opportunity for an experienced Accountant to join our Client Accounting Team** on a 12 month fixed-term contract (FTC) **in the Isle of Man.

What will you do?

• Responsible for the oversight of all internal and external accounts for an allocated portfolio within the business including:
• Working closely with the Tax team to ensure tax submissions to the relevant tax authorities are accurate, complete and filed within the specified deadlines.
• Ensuring appropriate procedures and necessary documentation are in place to evidence compliance with any relevant accounting standards.
• Review of time recoverability for your team and performing regular fixed fee recovery analysis on a quarterly basis.
• Perform regular one to one’s with all direct reports.
• Ensure accounts are completed within the agreed timeframes.
• Liaise with Managers / Directors within IQEQ to progress any outstanding issues that are holding up accounts.
• Checking performance against financial targets such as utilization and ensure these are being met across your team
• Manage a team of accountants at various levels and provide guidance / development / coaching to members of the team.
• Ensure the timely delivery of financial statements / Management Accounts.
• Ensure the preparation and review of statutory financial statements and management accounts. is aligned with appropriate accounting standards and within agreed timelines.
• Provide accounting support to the Client Administrators.
• Review of Isle of Man company tax returns, VAT returns and CIS returns where relevant.

We have an opportunity for a Software Developer to join our team based in either the Isle of Man or the UK (remote) in a limited term capacity (6-12 months).

Job Purpose

The role holder will be part of the Middleware team and will be responsible for the development, integration, and ongoing enhancement of the Avaloq banking platform to meet the needs of the business and our clients. This role is critical in ensuring the efficient, secure, and compliant operation of the platform, which is central to our banking services. You will work closely with cross-functional teams to deliver high-quality middleware solutions that support the core Avaloq banking platform, ensuring seamless integration with external systems and other key services.

Responsibilities & Duties

• Collaborate with internal stakeholders, including business analysts, project managers, and other technical teams, to understand integration requirements and deliver innovative middleware solutions using the Avaloq banking platform.
• Design, develop, and configure middleware solutions that facilitate communication between the Avaloq and other systems, such as external banking services, client management systems and regulatory platforms.
• Troubleshoot, debug, and resolve technical issues within the integration between Avaloq platform and middleware, ensuring seamless data flows between systems.
• Work with the Middleware team to ensure the efficient operation of the Avaloq platform, including integration with APIs, web services, and databases.
• Ensure middleware solutions meet regulatory compliance standards and internal security policies, adapting the system as necessary to keep pace with evolving legal and industry requirements.
• Assist in the creation and maintenance of comprehensive technical documentation and system manuals for middleware components and integrations.
• Provide technical support to internal teams, offering solutions to challenges related to Avaloq integration.​
• Participate in the deployment of middleware upgrades and patches, ensuring minimal disruption to services and integration processes.
• Work closely with security teams to ensure middleware solutions are secure and compliant with relevant data protection and regulatory standards.
• Provide mentorship and training to junior developers and internal stakeholders to ensure effective use of the Avaloq middleware components.
• Continuously review the integration to suggest improvements, enhancements, and innovations to meet the evolving needs of the business.

We are looking for an organized and proactive Project Manager to join our team on the Isle of Man on a limited term basis (6-12 months). In this role, you will lead operational and Business As Usual (BAU) projects with a focus on regulatory, compliance, and due diligence initiatives. While the primary focus will be on project management, some analysis work will be required to ensure the smooth delivery of projects that meet regulatory standards and support compliance processes.

Who We Are

Nedbank Private Wealth is a multi-award-winning private bank and wealth manager headquartered in the Isle of Man, with branches in London, Jersey, and a representative office in the UAE. We offer a full range of international wealth management services, including wealth planning, investment management, and banking services to business and private clients worldwide. Our employees are expected to demonstrate our 6Cs: Collaboration, Curiosity, Courage, Client Impact, Can-Do Attitude, and Completeness.

Key Responsibilities

• Lead and manage regulatory, compliance, and due diligence projects from initiation through to implementation, ensuring all deliverables comply with legal and organizational requirements.
• Develop and maintain detailed project plans, timelines, and budgets, with a focus on meeting regulatory compliance milestones.
• Coordinate cross-functional teams to ensure alignment with evolving regulatory requirements.
• Identify, assess, and mitigate risks, addressing compliance-related issues promptly.
• Track project progress, providing regular updates to stakeholders and resolving any issues that arise.
• Ensure all project documentation is accurate, up-to-date, and stored according to company and regulatory standards.
• Collaborate with stakeholders to capture and document basic business requirements related to regulatory and compliance projects.
• Conduct high-level assessments of current processes to identify gaps or inefficiencies that could affect project delivery.
• Support the analysis of project data to ensure projects remain on track and meet compliance requirements.

Purpose

Reporting to the Client Services Manager, the Private Client Administrator / Paraplanner Support role involves a broad range of responsibilities to support MAC Financial’s Independent Financial Advisers (IFAs) and Paraplanners.

This position also offers the opportunity for career progression into the Paraplanning team as a Trainee Paraplanner for the right candidate.

Key responsibilities

• Providing effective assistance and support to the IFA Team
• Co-ordinating the ‘Private Client Review’ diary and preparing meeting packs in a timely manner
• Preparing valuations and portfolio reports for private clients
• Administration tasks such as change of agency/letters of authority, change of details, withdrawals, fund switches, death claims, contribution queries etc
• Working with the Paraplanning team to obtain quotations and process New Business Applications along with any supporting documentation for Private Clients
• Assisting the Product Committee with administrative tasks in line with monthly, quarterly, and annual data preparations
• Answering phone calls and dealing with client queries
• Monitoring and dealing with emails received into the Client Services Mailbox
• Building relationships with clients and providers
• Daily task organisation, monitoring and delegation
• Any other ad-hoc tasks as required by the business

Join our elite team of problem-solvers

Isle of Man or Glasgow

**Our Business Analysts get a kick out of helping clients solve knotty problems: the ideal candidate will love using their creativity, technical expertise and business instincts to help deliver world-class software solutions.  **

Using the latest industry tools and techniques, you’ll be helping build and transform digital products and services, increasing productivity for a portfolio of high profile national and international clients in a range of sectors.

Your previous experience as an analyst will be respected: alongside working with our clients you’ll be an important point of contact between our developers, UX designers and project managers. You’ll be part of a cross-functional team where a culture of knowledge sharing is valued.

If this sounds like you, then you could be just the person we’re looking for.

Where you fit in

**You will : **

• Research, discuss and identify client requirements for new solutions and enhancements to business-critical software and websites
• Assist in the design of innovative solutions and enhancements in conjunction with developers, UX Designers and the wider project team
• Create and share requirements, diagrams, wireframes, UX and technical artifacts
• Plan and steer effective meetings, workshops and training sessions
• Conduct user testing, elicit feedback and lead iterative improvements on systems and interfaces
• Be responsible for establishing long-term professional relationships with clients and colleagues and contribute to commercial planning and estimating
• Mentor and support more junior members of the team and leading knowledge sharing activities

Department: Operations

Location: Isle of Man

Reports to: Support Operations - Team Manager

The Role:

The Customer Operations team are looking for a Customer Support Executive (Italian speaking) to join them.

We are looking for someone to assist MuchBetter’s customers through different communications channels in their languages of proficiency and other languages with the help of translation tools and existing content. They will provide customer support proactively and reactively to ensure the continued and smooth operation of the business, by guiding customers and troubleshooting the use of the app, features and services as well as monitoring for potential fraud and run proper customer verification processes.

• Are you a great communicator, but also assertive, courteous, and kind?
• Do you have a passion for problem solving, investigating, and helping customers?
• Would you say you have a strong work ethic, are honest, and have a sense of confidentiality?
• Can you work as part of a team, contribute, cooperate, and create synergy?
• Would you describe yourself as a fast learner, a self-solver, and a good decision maker?
• Do you like change and are you able to adapt quickly to changes, handle interruptions and work under pressure?
• Ability to focus and remain focused in a repetitive or changing task for long periods?

Key Tasks:

• Review, investigate, and answer customer queries through different contact channels to assist customers in the use of the MuchBetter app, features, and services
• Run proper screening and verification of identity proactively and reactively
• Review transactions, identify patterns, assess risk and take appropriate action
• Process withdrawals, transfers and complete any pending transactions after proper review
• Handling system and transaction alerts per company’s guidelines and current instructions
• Proactively and reactively handling chargebacks, returns (and the respective investigation and disputes) as well as any reversed transactions
• Identify and report any suspicious activity, potential money laundering, or terrorist funding activities per company policies to our MLRO
• Liaise with third party providers, suppliers, merchants, or payment processors on behalf of our customers and the business
• Assist with internal translations and content updates as needed
• Ad-hoc projects or tasks within operations or for teams as assigned by the Head of Operations.

We are seeking a highly professional and friendly Receptionist/Assistant to join our team! You will work closely with our current Receptionist creating a warm and professional first impression for all visitors, handling front desk operations, and assisting with general office administration.

You will work closely with our current Receptionist creating a warm and professional first impression for all visitors, handling front desk operations, and assisting with general office administration.

What you need to suceed

• Previous administrative or Reception experience
• Strong organisational skills
• Excellent communication abilities
• Proactive approach to supporting a busy office environment

Location: Douglas

Hours: 35 hours per week

Term: Temporary 12-month maternity cover

Start date: ASAP

You will be responsible for carrying out general booking and managing financial records for a large number of UK and Luxembourg property entities.

Duties and responsibilities

• Recording Financial Transactions: Accurately record all income, expenses, and financial activities using SAGE accounting software.
• Maintaining General Ledger: Ensure the accuracy of the general ledger by reconciling accounts and correcting discrepancies.
• Accounts Payable and Receivable: Track invoices, payments, and overdue accounts while maintaining strong vendor and client relationships.
• Bank Reconciliation: Reconcile multicurrency bank accounts.
• Journals: Prepare and post quarterly journals.
• Reporting: Maintain quarterly debt reporting schedules.
• Other: Adhoc reports and tasks as required.

About the Role

As a Network and Security Pre-Sales Solutions Consultant, you will be at the forefront of positioning our Enterprise Solutions and Services Portfolio to our existing Customers and new prospects by applying a consultative selling approach. The Role will require continual review and development of our technical solutions to ensure our Portfolio remains applicable to the requirements of our customers.

Key Accountability

• Perform Discovery Workshops with key stakeholders to understand their business goals, operating models and strategy
• Conduct technology workshops and create technical roadmaps that align to customers visions and strategy.
• Translate client requirements into high-level designs, statements of work, and Solution proposals.
• Lead technology contributor to customer opportunities, prospecting and customer negotiation.
• Lead Solution Architect for the design and technical proposals of Customer Solutions.
• Identification of new opportunities
• Recommendation of Security and Network Technologies, Services and Partners; growing and continually improving our portfolio
• Engage with senior leadership and project stakeholders to articulate opportunities, costs, and risks associated with decisions made around the platform architecture and implementation.

Simcocks Advocates are seeking an experienced Litigation Lawyer to join their team. The ideal candidate will possess experience in:

• Appearing in court
• Cross jurisdictional and trust litigation, as well as contract and tort based claims
• Judicial reviews
• Injunctions
• Public law litigation
• Civil and commercial litigation

The position would suit a Lawyer with a minimum of 3 years PQE, and an individual who sets high standards and has exceptional communication skills. The successful candidate should also demonstrate a collaborative approach to working within a team.

This is an excellent opportunity for an experienced Litigation Lawyer to join one of the top three law firms on the Isle of Man. Simcocks was established in 1949 and is ranked in the Top Tier by Legal 500 and Band 1 by Chambers & Partners. We have an international clientele, with commercial interests in the Isle of Man, providing varied and interesting caseloads.

The position is offered with a competitive salary, private medical insurance, pension, generous holidays and an opportunity to progress your career in a highly regarded offshore jurisdiction and at a law practice that promotes a good work/life balance.

If you would like to discuss this opportunity further, please contact Nicola Quayle, our HR Consultant via email on nquayle@simcocks.com. We look forward to hearing from you.

For more information on the Isle of Man, and choosing the Island as a new home for you and your family visit here or take a look at these 5 Reasons to Relocate to the Isle of Man.

Description

A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you’ll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients’ information.

Job Profile

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.
• You will need to be qualified ACA, ACCA or equivalent
• Have relevant experience in audit
• Financial services experience is preferred but not essential

Appleby (Isle of Man) LLC is the largest law firm on the Isle of Man and is ranked in Tier 1 by both leading legal directories for all our practice areas. The Appleby group’s global offices, located in 10 jurisdictions, provide unique global reach and expertise.

We are now accepting applications for a training contract commencing September 2026 to become an Isle of Man Advocate.

You will be expected to have a strong academic background, good legal research skills with a focus on attention to detail, excellent verbal and written communication skills, with a proven track record of problem solving and teamwork. You will need to be adaptable, resilient and have a real eagerness to learn. If you consider that you meet these requirements, we would like to hear from you.

The Appleby Legal Trainee Programme is a 2-year training contract during which you will ordinarily spend at least six months in each of our Corporate and Dispute Resolution Departments. You will have the opportunity to work alongside some of the Isle of Man’s leading lawyers on a broad mix of instructions, ranging from high profile multi-jurisdictional litigation to transactional work for local and international corporates, many of which will be household names.

In addition, candidates who have already completed the Solicitors Qualifying Examination (Heads 1 and 2) as part of a post-graduate LLM may be offered the opportunity to also qualify as an English solicitor.

Upon successful completion of the programme and qualification, trainees will be encouraged to apply for a newly-qualified position as a lawyer within our Isle of Man office. Opportunities may also arise for secondment to other offices within the group following qualification.

Complete our application form to apply or get in touch with Julia Featherstone if you have any queries: jfeatherstone@applebyglobal.com

Closing date for applications 25 April 2025.

About the Role

This role is a technical presales role to support our corporate sales team and their revenue target for the voice portfolio.

As a Pre-Sales Consultant, you will be at the forefront of positioning our Enterprise Solutions and Services Unified Communication and Collaboration technologies Portfolio to our existing and new Customers. therefore, you will need to have experience in a technical pre-sales engineering role within the telecommunications industry.

Key Deliverables:

• Engage and build effective relationships with our customers to assist them to realise their Voice transformation strategy, by designing and articulating cutting-edge solutions
• Perform Discovery Workshops with key stakeholders to understand their business goals, operating models and strategy
• Translate client requirements into high-level designs, statements of work, and Solution proposals.
• Conduct technology workshops and create technical roadmaps that align to customers visions and strategy.
• Provide consultancy to support sales in closing new business opportunities.
• To validate appropriate order/solution/CRF documentation initiated by sales prior to submission to the internal build teams.
• Provide technical sales support and compile / complete responses for tender bids, proposals, and compliance & security requests.
• Provide product knowledge transfer to members of the sales organisation to enhance their ability to use products to create customer solutions.
• Work alongside both the Product and Marketing teams to support and feedback on our product portfolio.
• Will bring a strong end-to-end ownership attitude, with a relentless focus on helping us achieve success across the MT Group

Ideal Candidate Characteristics

Technical Knowledge:

• Voice platform experience including: PBX, SIP, Inbound voice services, Microsoft Teams experience is highly desirable.
• LAN Networking, Cloud and Virtualisation skills desirable.
• Have previous experience of working in a Pre-Sales environment.
• Will demonstrate an understanding of B2B and B2C environments.
• Proficient in the use of IT with a good working knowledge of MS365 applications such as PowerPoint Word, Excel, Outlook, Visio, Teams etc.

A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you’ll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients’ information.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

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• Pursue opportunities to develop existing and new skills outside of comfort zone.
• Act to resolve issues which prevent effective team working, even during times of change and uncertainty.
• Coach others and encourage them to take ownership of their development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Develop a perspective on key global trends, including globalisation, and how they impact the firm and our clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Focus on building trusted relationships.
• Uphold the firm's code of ethics and business conduct.

Welcome to the **Games Global **world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby

We are on the lookout for a Jackpot Product Manager to join our team where you will be responsible and accountable for the commercial success of the jackpot products and future product development.

What’s in it for you? We offer a comprehensive package including a competitive salary, top of the range benefits, discretionary bonus scheme, annual pay reviews, constant learning through the Games Global university, wellbeing initiatives and office spaces you’ll thrive in!

At MAC, we foster a culture of innovation, celebrate dynamic thinking and always put our customers first.

We are always keen to hear from talented individuals

We’re a growing company, committed to delivering excellence for our customers. At MAC, we pride ourselves on employing experts in the sector, nurturing our team and providing a great environment for our team. mes for people and business.

If you like the sound of MAC, and think you could see yourself as part of our team, we would love to hear from you.

Our Mission

We are determined to deliver results for our clients, each other, and the company. We are passionate about shaping decisions for the better, supporting the needs of our clients and how we make a difference on the Island.

Our Vision

To be the Island’s ‘go to’ provider for employee benefits, financial advice, and corporate insurance.

Our Values

We leverage teamwork, collaboration, trust, and respect to bring forth the best of our firms. We go above and beyond for our clients to serve them with integrity, fully understand their needs and exceed their expectations.

As a Commis Chef you will assist with food preparation and ensure all cooking duties within the kitchen are carried out responsibly. Reporting to the Executive Head Chef you will help with the day-to-day running of the kitchen. This entry level role enables you to learn all aspects of how a kitchen works and develop new skills. Working hours are in a shift pattern and will include weekends.

A career in our Actuarial department will provide you with the skills and experience to offer advice and services to our clients.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Intern / Trainee, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Be curious and try new things.
• Learn about how PwC works as a business and adds value to clients.
• Think broadly and ask questions about data, facts and other information.
• Support research, analysis and problem solving using a variety of tools and techniques.
• Produce high quality work which adheres to the relevant professional standards.
• Keep up-to-date with technical developments for area of specialism.
• Handle, manipulate and analyse data and information responsibly.
• Communicate confidently in a clear, concise and articulate manner - verbally and in materials produced.
• Embrace different points of view and welcome opposing and conflicting ideas.
• Uphold the firm's code of ethics and business conduct.

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We are offering opportunities for graduates (who should be in their penultimate year at university) to come in during the summer for 3 weeks and experience a career in our actuarial services department.

Your required academics will need:

• Grade A for GCSE Maths and English
• 120 UCAS points excluding General Studies or 32 International Baccalaureate points
• Secured A Level Maths
• On track for a 2.1 in your degree

A career in our Actuarial Services practice will give you with the opportunity to contribute to providing advice and consulting services to clients such as insurers, banks, regulators, and lawyers. You’ll provide advice covering solvency, economic capital, risk management, mergers and acquisitions, company restructuring and risk control, financial modelling, underwriting, new legislation, and the efficiency of claims or reporting processes. Simply put, you might help analyse the impact that new regulation will have on an insurance company’s balance sheet or you could be revising businesses’ projections and making sure they have adequate reserves.

Our team helps clients address new financial reporting requirements by assessing the financial and business impacts, building implementation plans, and implementing relevant requirements, particularly across areas of financial and actuarial reporting.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As an Associate, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.

Actuarial Services

Our Actuarial Services team, you’ll work with clients from the insurance industry (both life and general insurance), but also from the banking sector (retail and investment), the healthcare sector, the public sector, as well as corporate clients from the non‑financial services sector like energy and utility providers.

What you'll do

Your advice could cover solvency, assessing liabilities (including providing assurance over the liabilities of our financial services audit clients), economic capital, risk management, mergers and acquisitions, company restructuring and de‑risking, financial modelling, stress and scenario testing, underwriting, new legislation, the viability of new products, Environmental, Social and Governance (ESG), and the efficiency of claims or reporting processes.

Programme

Our graduate training programme is underpinned by a development framework that broadens and deepens your knowledge. You'll learn from hands-on coaching and an outstanding variety of work, picking up business, personal and technical skills you can use across the network, and throughout your career.

What you'll need

To have achieved 120 UCAS points/32 IB points excluding General Studies and one of these subjects should be Maths. You should also have achieved or be on track for a 2:1 in your degree

What you'll gain

During our programme, you’ll study with the Institute and Faculty of Actuaries. Once you’ve completed the exams, you’ll then be fully qualified and a Fellow of the Institute of Actuaries.

A career within External Audit services, will provide you with the opportunity to provide a range of Assurance services and business advice to a variety of clients from small, fast growing clients to large entities. Our clients are often well known brands and many have broad international reach. We focus on using the latest technology to reduce the level of manual testing ensuring you’ll focus on the most valuable areas of client service and on enhancing corporate governance and the reliability of our clients’ information.

Responsibilities

As a trainee accountant, you’ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:

• Proactively assist the team in various aspects of the project
• Prepare deliverables
• Contribute to the development of your own and team’s technical acumen
• Keep up to date with local and national business and economic issues
• Ensure you are adhering to compliance matters
• Work on developing internal relationships and your PwC brand
• We are recruiting graduates and school leavers for our trainee accountant roles.

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For a graduate, your required academics will need to be:

• Minimum of grade C for GCSE Maths and English
• 112 UCAS points excluding General Studies or 32 International Baccalaureate points
• Be on track for a 2.1 in your degree

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For a school leaver, your required academics will need to be:

• Minimum of grade C for GCSE Maths and English
• Predicted 112 UCAS points excluding General Studies (example BBB) or 32 International Baccalaureate points

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You'll study for a professional accountancy qualification, either with the ACA* (three years) or the ACCA** (four years) depending on your initial results. You'll have a lot of support from your team, career counsellor and buddy to help you achieve this.

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* Associate Chartered Accountant qualification delivered by the Institute of Chartered Accountants in England and Wales (ICAEW).

** The Association of Chartered Certified Accountants qualification.

• Work in a vibrant, supportive, and fun environment where your contributions are recognised and valued.
• Competitive pay and benefits package including flexible benefit.
• Working hours are weekdays only, so you can enjoy your weekends.
• Generous holiday allowance, including bank holidays off.
• We believe in nurturing talent and providing opportunities for professional development and career advancement.