Job Purpose

The Fraud Investigations Manager will ensure that the organisation’s fraud prevention, detection, and response measures are robust and compliant with regulatory requirements. The Fraud Investigations Manager will lead fraud-related investigations working closely with other departments, regulators, and external partners to maintain the integrity of the organisation’s systems and protect against fraudulent activities. The role will also oversee the identification, management, and mitigation of fraud risks, ensuring alignment with company policies and industry best practices.

The role-holder will demonstrate the behaviours we value, which are the 6Cs of Collaboration, Curiosity, Courage, Client Impact, Can-Do Attitude, and Completeness.​

Role specific details

Investigation and Reporting:

• Lead and manage investigations into confirmed and suspected fraud, ensuring timely, thorough, and accurate reporting in compliance with internal protocols and regulatory obligations.
• Prepare detailed fraud investigation reports, providing insight into root causes, control gaps, and potential areas for operational improvements.
• Provide direct support to customers that may have been the victim of fraud adopting a sensitive approach to customer contact whilst ensuring that investigations are timely, accurate and further risks identified mitigated
• Collaborate with external parties (e.g., law enforcement, regulatory bodies, and auditors) on fraud investigations when required, maintaining confidentiality and integrity.

​Fraud Prevention and Detection:

• Monitor and assess fraud trends, emerging threats, and vulnerabilities to identify areas of concern and proactively prevent fraudulent activity.
• Lead and manage the implementation and ongoing maintenance of fraud detection tools, systems, and alerts, including setting thresholds, reviewing alerts, and identifying trends.
• Ensure transaction monitoring systems are effectively configured to detect suspicious patterns across various products and services.

Fraud Training and Awareness:

• Develop and implement fraud awareness and training programmes for both internal employees and external clients, ensuring the business maintains a high level of fraud literacy.
• Provide continuous and ongoing fraud risk training for key business units and stakeholders, ensuring they understand their roles in fraud prevention and detection.

​Collaboration with Internal and External Stakeholders:

• Work closely with senior management and relevant stakeholders to understand emerging fraud risks related to high-net-worth clients.
• Collaborate with regulatory bodies to ensure adherence to relevant laws, guidelines, and best practices in fraud risk management.

Continuous Improvement:

• Stay on top of emerging fraud trends and technologies, constantly evolving fraud prevention strategies and regulatory changes, advising senior management on the implications for fraud risk management strategies.
• Recommend and drive continuous improvements in fraud risk management processes and systems, ensuring the organisation’s fraud control environment remains robust and adaptable.

Fraud Risk Management:

• Develop and implement comprehensive fraud risk management strategies, policies, and procedures to effectively identify, assess, and mitigate fraud risks across all business lines ensuring they reflect industry best practices and regulatory requirements.
• Ensure policies and procedures are communicated effectively across the organisation and adhered to at all levels.
• Oversee the ongoing development and operation of fraud detection systems and tools, ensuring they are up to date with industry standards and regulatory requirements.

Technical Skills and Experience

Investigative Skills:

• Solid experience in conducting fraud investigations, gathering and analysing evidence, and preparing detailed investigation reports.
• Ability to work with law enforcement agencies, regulators, and other third-party organisations on fraud-related cases.
• Knowledge of forensic tools and techniques used in fraud investigations, including digital forensics and fraud analytics.

Fraud Risk Expertise:

• Experience in managing fraud risks within a regulated financial services environment, with a strong understanding of fraud prevention, detection and response techniques.
• Expertise in driving fraud risk management programmes, including the identification, assessment, and mitigation of fraud risks across various products, services, and jurisdictions.
• Solid understanding of fraud detection systems, such as transaction monitoring and customer screening systems, including experience in configuring alerts, thresholds, and rules

Data Analysis and Risk Management:

• Strong analytical skills with the ability to detect fraud patterns, identify risks, and formulate risk mitigation strategies.
• Proficiency in risk management methodologies, including developing and implementing fraud risk assessments, audits, and risk assessments for emerging fraud threats.

Regulatory and Legal Knowledge:

• In-depth knowledge of financial crime regulations, including anti-money laundering (‘AML’), combating the financing of terrorism (‘CFT’), and financial crime frameworks in the UK, Isle of Man, Jersey, and other relevant jurisdictions.
• Understanding of the legal implications of fraud within a financial services environment, including reporting obligations and client confidentiality requirements.