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Manx Telecom Group
11/2/2025
⌛️ 28 Mar
💻 DevOps & Automation
🕒 Full-Time
🟧 Senior
IT & Telecoms
201+ people

Job Description

Overview

OV is an innovative Mobile Network Operator specializing in IoT and travel eSIM services, dedicated to providing seamless connectivity solutions for millions of active SIMs worldwide. With network primarily built in-house, we empower our Partners to deliver reliable and innovative solutions across a range of industries worldwide.

We are seeking a skilled Automation Developer to lead the design and implementation of automation solutions across OV’s operational processes. In this pivotal role, you will be responsible for identifying, developing, and deploying automation tools that streamline workflows, improve customer interactions, and reduce operational bottlenecks. The ideal candidate will have strong experience in process automation, RPA (Robotic Process Automation), and AI-driven workflow optimization.

What You’ll Be Doing

Process Automation & Optimization:

  • Analyse and document manual workflows to identify automation opportunities.
  • Design, develop, and deploy automation solutions using RPA, AI, and workflow automation tools.
  • Integrate automation solutions with our OV ONE platform and other internal platforms to enhance self-service capabilities.

Customer Self-Service Enhancements:

  • Implement automation-driven customer support solutions, including chatbots and AI-driven ticket routing.
  • Identify common ticket themes and design, develop and deploy automation solutions to reduce operational team workloads and improve customer satisfaction.

Collaboration & Stakeholder Engagement:

  • Work closely with cross-functional teams (Sales, Operations and Technology) to ensure automation aligns with business needs.
  • Provide training and support to internal teams on automation tools and best practices.

Scalability & Optimization:

  • Continuously monitor, refine, and optimize automation processes to maximize efficiency.
  • Scale automation efforts across OV’s business operations, reducing reliance on manual workflows.

Metrics & Reporting:

  • Establish KPIs to measure automation effectiveness, efficiency improvements, and cost savings.
  • Generate regular reports showcasing automation impact and areas for further enhancement.

Requirements

Experience

  • Proven experience in implementing automation solutions in an operational or customer support environment.
  • Hands-on expertise with RPA tools such as UiPath, Automation Anywhere, or Power Automate.
  • Strong programming skills in Python, JavaScript, or PowerShell for workflow automation.
  • Experience with API integration, system interoperability, and process automation tools.
  • Knowledge of cloud-based automation (e.g., AWS, Azure automation services).
  • Understanding of AI & machine learning for automation-driven customer support (chatbots, predictive analytics).
Manx Telecom Group - Banner.webp
💻 IT & Telecoms
👥 201+ people
Show Perks

Manx Telecom Group drives connectivity and innovation, uniting people, devices, and data for a digitally empowered future.

Flexible Working
🚗
Car Parking
🩺
Private Healthcare
🌴
Annual Leave
💳
Employee Discounts
🌐
Home Broadband
🚴
Cycle to Work Scheme
🏦
Matched Pension
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Perks & Benefits

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Flexible Working

66549a38a0764abe20b8c4e6_iZGxZUiL3Anf5u-3y7SFMqvHQUI7xQr850_DJeS8zBo.png

Car Parking

66549a3a4c5404d6ecd1aa87_gmgDFRu9xx7tvM6hGinPHXdznP_31IvJ5JbwSZtH-4c.png

Private Healthcare

66549a3baf1ee7d2f004d461_iTR5tEWln4wrHIIku42AtE5JOQ0rZZtQt3R6ilB_z7Y.png

Annual Leave

66549a2e69e0ef5c75454cb7_iOvdcXb1DY-GNTSby4dkjcmEbDdvotzYkoh57u6JaAU.png

Employee Discounts

66549a3c9007062d094a6eaa_xW7lyzcDDSwyYw0UJYoDvdWD09sJm6FpxLG1leZYlL0.png

Home Broadband

66549a3d875fec3009fea28b_Fl7KNixE_brGHUEX5y39umdSYMmnXflJlxGRBL1Nedc.png

Cycle to Work Scheme

66549a3e3d91cb5f3c507ce1_a-PilieyKtH9dPGc1i9P7bYviemOfvAsiGRJvzOQ5pQ.png

Matched Pension

Note: The perks and benefits displayed provide a general overview of what this employer offers. Specific details regarding each perk, including eligibility and terms, will be provided directly by the employer during the application and interview process.

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